It’s not a secret that effective communication increases productivity and employee morale. And yet, doesn’t it seem like communication skills are often taken for granted or overlooked?
These communication skills are even more important in managers.
When communicating with your team here are some things to consider
1. Is your message clear and concise?
Try to remember a great sales pitch or even a commercial that you've seen on TV. There’s a chance you weren’t even giving it your full attention, yet you still remember the main message and can probably even sing back the jingle.
The reason you can recall these things is because the message was direct and simple.
While preparing for a sales pitch you start by thinking about the goal of the message and the most important features of your product, process, or idea.
Workplace communication shares the same basic goal: being clear and focused.
Giving specific direction is crucial for a smooth and productive workflow. Communication training that explores ways to craft clear and concise messages and help your managers be heard and understood by their team members is a great tool to have, but not always easy to find.
2. Is your message designed for the team member?
In any form of communication, you need to know your audience.
Managers are busy people, and sometimes while delivering a message, they are so focused on the context that the needs of the team member get overlooked. Neglecting to dedicate time to craft a message can result in the team member being confused and less productive.
A manager who spends time planning out their communications will likely:
Motivate the team member to perform well
Help the team member understand the task
Allow the team member to feel comfortable enough to express concerns
3. Are you in tune with your non verbal communication?
Words and tone of voice can be interpreted in many different ways. Sometimes people don’t mean what they say or don’t say what they mean, and that can lead to confusion.
Non verbal communication is largely universal and can give an insight into what both the speaker and listener is thinking. Noticing nonverbal behavior is a great way to get a read on how the team member feels about a manager’s message.
Train your managers to pay attention to nonverbal behaviors, which will help them:
Interpret non verbal behaviors during conversations with team members
Learn how to use their own non verbal behavior effectively while delivering a message
4. Are you listening to communicate
Listening is arguably the most important communication skill that a manger can have. Effective listening skills allow managers to get a real pulse on how their employees are doing, what changes need to be made, and even how they can improve themselves as a leader.
Don’t expect your managers to come with perfect communication skills “built-in”. Instead, train them to become great communicators.
Healthy and professional workplace relationships are the core of successful teams. Training your managers in the Essential Skills of Communicating will allow them to
set a good example for their team members, and lead them to success.
Please contact us for information on how Carter Connection LLC can help you improve and enhance the communication skills of your managers