© Carter Connection 2017

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Essential Skills of Leadership Online Learning  teaches managers, supervisors and team leaders contemporary techniques for effective leadership. The course helps improve performance and increase the productivity of both the team and the organization.

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Essential Skills of Communicating Online Learning helps managers, supervisors  and team leaders ensure that Communicating with employees is a two-way process.

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Delivering Customer Focused Service Online Learning This course teaches guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.

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STAR Service Online Learning teaches the process and skills needed to provide customers with positive memorable experiences. The clear, practical, four-step STAR Service Process, coupled with the communication skills taught in the course, help you to  not only to transform negative and neutral customer experiences to positive and memorable transactions, but also to reaffirm and enhance long-term relationships—the foundation of business success.

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Dealing with Difficult Customer Situations  on line Learning teaches the general guidelines for dealing with difficult customers. Namely emphasizing calming and focusing techniques.