© Carter Connection 2017

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Essential Skills of Leadership Online Learning  teaches managers, supervisors and team leaders contemporary techniques for effective leadership. The course helps improve performance and increase the productivity of both the team and the organization.

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Essential Skills of Communicating Online Learning helps managers, supervisors  and team leaders ensure that Communicating with employees is a two-way process.

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Coaching Job Skills (Healthcare) Online Learning   teaches managers, supervisors and team leaders how to successfully coach employees in their jobs. In addition, it will help widen the breadth of skill sets for all employees.

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Developing Performance Goals and Standards (Healthcare) Online Learning teaches that unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives.

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Providing Performance Feedback (Healthcare) Online Learning shows the way evaluation is done by the experts. 

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Supporting Change (Healthcare) Online Learning helps managers, supervisors and team leaders recognize, understand and interpret change within their organization so that they can more successfully manage their team throughout the process.

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Delivering Customer Focused Service Online Learning This course teaches guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.